FAQs
FREQUENTLY ASKED QUESTIONS
We've highlighted some of our most frequently asked customer questions to assist you in your Vital Home journey. If you can't find an answer to your question here, please reach out via the Contact Page page or email us at admin@vitalhome.com.au
Q: Can I return the item if it doesn't work for me?
Yes. Sure, If you product is damaged or doesn’t work as described, just reach out to us within 14 days of receiving the product and you will get a 100% Money back.
There is no downside. Our customers keep reporting how much our products have been helping them in their day to day life!
Q: How do I check the status of my order?
A: You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.
Q: Do you provide a quality guarantee for all the products being sold?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: How can I get in contact with you?
A: We handle customer service through email. You can simply contact us and we'll get it addressed!
Q: How do I order on your website?
A: Simply select the offer above and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Where does the company operate from?
Vital Home is Australian Owned & Operated. Our HQ is located in Melbourne, Victoria and is owned by two housemates who have been passionate about helping people reduce their stress and pain. We decided to start this company as our way of giving back to the community and world.
Q: What types of payment do you accept?
We accept all major forms of payment, including credit cards, PayPal etc.
Q: Is Delivery Free?
Yes, delivery is FREE Australia wide for all orders.
Q: What if my order is delayed?
Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.
Q: What currency is the store in?
All products displayed on our website are in AUD.