Frequently Asked Questions
How does the retractable footrest work?
The footrest is built directly into the base of the chair and extends out with a simple pull when you need it. When not in use, it tucks back in neatly so it doesn't get in the way. It's designed for use when you recline the chair back during breaks.
How is the ErgoPro IV different from your other chairs?
The ErgoPro IV is the only chair in our range with a built-in retractable footrest. It also features wider, more padded armrests and a larger overall frame, making it a great option for people who want more full-body support and comfort during long work days.
Where are you located?
Our head office is located in Melbourne.
How much does shipping cost?
Shipping is free on all orders to Australia. No minimum spend required.
What colours does the ErgoPro IV come in?
The ErgoPro IV is available in two colours to suit your workspace setup. Check the product images to see both colour options before ordering.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at admin@vitahole.om.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.