Frequently Asked Questions
Is this chair good for people who sit at a desk all day?
The ExecPro II was designed specifically for people who spend long hours at a desk. It's built to support your body throughout the day so that sitting for hours feels less draining and more comfortable.
What makes this chair different from a regular office chair?
Unlike a regular chair, the ExecPro II is fully adjustable including the back support, armrests, headrest and seat height all move to fit your body. This helps keep you in a more natural position throughout the day, reducing the strain and discomfort that builds up over time.
Where are you located?
Our head office is located in Melbourne.
How much does shipping cost?
Shipping is free on all orders to Australia. No minimum spend required.
What colours does the ExecPro II come in?
The ExecPro II is available in Midnight Black and Classic Ivory. Both are designed to fit into any home office or workplace setup.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at admin@vitahole.om.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.